Shipping Policy

Last Updated: June 2026

Thank you for choosing DJOUS Organic Skincare. We are committed to delivering your order quickly, safely, and efficiently.

Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During peak periods, promotions, or holidays, processing times may be slightly extended.

Domestic Shipping (United States)

Estimated delivery times:

• Standard Shipping: 5–10 business days
• Expedited Shipping: 2-5 business days
• Express Shipping: 1-3 business days

Delivery times are estimates and are not guaranteed.

International Shipping

We do not currently ship to international.

Shipping Rates

Shipping charges are calculated at checkout based on:

• Delivery destination
• Package weight
• Shipping method selected

Free shipping promotions may be offered periodically and will be displayed on our website when available.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number.

Tracking information may take up to 24–48 hours to become active.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

DJOUS Organic Skincare is not responsible for orders shipped to incorrectly entered addresses.

Additional shipping fees may apply for reshipment requests.

Lost or Delayed Packages

We are not responsible for shipping delays caused by:

• Weather conditions
• Carrier disruptions
• Customs inspections
• Natural disasters
• Other circumstances beyond our control

If your package appears lost, please contact us and we will assist you in working with the shipping carrier.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Please provide:

• Your order number
• Photos of the damaged product(s)
• Photos of the shipping package

We will review the claim and provide a replacement or refund when appropriate.

Shipping Restrictions

We reserve the right to limit or refuse shipping to certain locations where delivery services are unavailable or restricted.

Contact Us

If you have any questions regarding shipping, please contact us:

DJOUS Organic Skincare

Email: contact@djousorganic.com

Website: www.ndjoustore.com

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (EST)

Thank you for choosing DJOUS Organic Skincare.